Need 24/7 customer service agents on a minimal budget? Live chat may be the solution you’ve been waiting for. Let’s take a look at this affordable business solution!

In today’s world, many people don’t want to wait for a response…to anything. With the integration of social media, our society now seeks “instant” information. And why not? It’s extremely easy to Google any question you might have. Shouldn’t you make your business just as accessible? Since our culture struggles with patience and wants answers right away, if a brand does not respond quickly to a customer request, a sale might be lost.

Help Customers or Potential Customers, Even During Off Hours

Live Chat is helpful for people who may visit your website during off hours. Your website can respond with automated response systems (bots) or with live agents. Bots can greatly increase the timing with predetermined chat responses, but there are some downfalls as well. Bots are limited to only giving answers that they have pre-programmed and typically address simple issues or questions without the benefit of a real conversation. If the desired response is not provided, chatting with a bot can be as frustrating as automated phone systems. Real people will increase the human interaction and emotion being put forward towards the chat and they can also address complex questions and/or order issues.

Talk To Customers Right Away

Whether your brand chooses to use live chat or chat bots, either option can usually respond to customers quickly. There are no waiting times or an automatic email response saying “We will get back to you in three to five business days.” The communication is open 24/7 for constant engagement.

Get Started with Live Chat

Contact Digital 55 today to talk about our Live Chat options that will enhance your response time and your relationship with your customers when you are not available.